Information
Refund Policy
Last updated: September 26, 2026
Setup work begins after payment and may include discovery, configuration, messaging, routing, calendar, pipeline, testing, and staff handoff. Because this work is customized, setup fees are generally non-refundable once configuration begins.
Before configuration begins
If you cancel before customized setup work begins, contact us promptly. Any approved refund will be returned to the original payment method, less non-refundable processing fees where permitted.
Monthly service
Monthly service fees cover access, monitoring, support, and platform operation for the applicable billing period. Partial-month refunds are not generally provided unless required by law or stated in a signed agreement.
Service concerns
Contact us promptly so we can investigate configuration, routing, messaging, or access issues. This policy does not limit rights that cannot legally be waived.
Contact
Email support@destinationfrontofficeai.com with your business name and billing date.